Details

ORDERING

Call or email us at contact@dahl-studio.dk to arrange ordering, request samples, or schedule a visit to our showroom.

It’s a good idea to have a tiler take measurements and calculate the required quantity, including extra tiles. Dahl Studio is happy to assist with calculations in collaboration with the tiler, but does not take responsibility for ordering too many or too few tiles.

Shades may vary from samples and between firings, so we always recommend ordering a number of extra tiles to keep as spares in case of unforeseen incidents during transport or installation, such as breakage or incorrect cuts. It’s generally useful to have some tiles left over for future use.

All sizes of both lava and terracotta tiles are subject to a tolerance of +/- XX mm depending on the type and dimensions. Tiles from the Graphic and Classic collections often have more variation. Rectangular and very large tiles may have a slight curvature, contributing to the textured appearance we appreciate in the final result, though this does not affect functionality.

Dahl Studio products are handmade, making each tile unique, with natural variations in color from tile to tile and from samples. Slight differences may also occur between production batches. The glazes on both terracotta and lava tiles are delicately crackled. The visibility of this crackle effect varies depending on the color—feel free to ask us about the appearance and intensity of the crackled surface for each color.

production and delivery

Estimated delivery times, subject to the scope of the project:
• 4–6 weeks for terracotta tiles
• 6–8 weeks for lava stone tiles
• 6–8 weeks for lava countertops (after receipt of templates and final drawings)

Production and delivery times may vary based on the order and will be specified in the individual order confirmation.
Dahl Studio is not responsible for delays caused by unforeseen circumstances during production.

As all items are made to order and to specific measurements, leftover boxes or individual tiles cannot be returned.
A confirmed order cannot be canceled.
All claims must be made before installation!

Delivery or pickup takes place on the agreed date.
Any defects or discrepancies must be described, documented, and sent to Dahl Studio within 3 business days of delivery.

If storage at Dahl Studio is required, it must be agreed upon in advance and will incur a storage fee.

Dahl Studio reserves the right to adjust delivery times in case of unforeseen events during production. Beyond this, Dahl Studio does not take responsibility for delays caused by the shipping provider.

payment terms

Goods are invoiced for payment immediately prior to delivery. For larger or custom-made orders between 50% and 100% of the total amount is required upon ordering. Dahl Studio reserves the right to withhold goods until the invoice has been paid in full.

Dahl Studio tiles and countertops are made to order and customized to fit each individual project. Therefore, production and delivery times may vary depending on materials, specific dimensions, and design details.